FAQ

1) How to search a flight with wingtogo.com?

Begin your flight and fare search from the WingtoGo Homepage by filling in the required fields in the "Search Flights" box. The default setting is for "Round Trip" searches. But you can also change your search based on "One Way" or "Multi - Destinations/ Stopovers".

2) Can I make air reservations by phone?
3) Do I need to buy a ticket for my infant when flying internationally?
4) How can I contact WingtoGo?
5) Can I travel with my pet?
6) Can I make a reservation for someone else?
7) Can I redeem Miles when I compliate my booking through WingtoGo?
8) What verification or confirmation will I receive from WingtoGo once my reservation is completed?
9) Can I change my booking after ticketing? And if so, what fees are charged for the service?
10) Is my credit card information safe?
11) Do you accept all major credit cards?
12) Is it possible to make reservations without a credit card?
13) What includes my purchase from WingtoGo?
14) What are the limits, restrictions, and applicable fees for checked baggage?

WingtoGo values privacy concerns of its customers sincerely. Here you can learn about our privacy policy and should you have any questions, please email us at wingtogo@wingtogo.com.

Please note that by submitting your information to us and/or using our website, you agree that we may use and disclose such information in accordance with this Privacy Policy explained below and as required or permitted by law.

1. PERSONAL INFORMATION WE COLLECT

We collect personal information to make your travel arrangements and whenever we require such information we will ask you for it.

The information we collect includes but is not limited to:

  • Travelers name

  • Date of birth

  • Payment and billing information

  • Phone number and/or email address

  • Passport number

  • Address

If you choose to register our website, we will collect your email address, password and other preferred information you provide. If you choose a third-party service, like Facebook Login, to register or login, you are permitting us to use and store that information related to the account.

2. HOW WE COLLECT YOUR INFORMATION

We collect personal information directly from you when using our website or when booking on phone with our agents.

We automatically collect certain types of information (IP address, trips viewed online, etc.) when you visit our website. This automatically collected information is used to tailor our services and customize your experience with us.

We also collect information from third parties when you use one (i.e. Facebook) to log in.

3. HOW WE USE THE INFORMATION WE COLLECT

We use provided information in the ways detailed below:

  • To complete your travel arrangements

  • To send confirmation notifications to you

  • To inform you about latest updates regarding your travel

  • To let you know about special offers and promotions

  • To respond your questions and comments

  • To get to know our customer profile better

 

4. DISCLOSURE OF YOUR PERSONAL INFORMATION

We share your personal information with our suppliers for the purpose of providing you the services you requested. These third parties will process your personal information with respect to their own privacy policies. Your personal information, however, may be disclosed when required by law or when protecting legal rights of WingtoGo.

5. SECURITY OF YOUR PERSONAL INFORMATION

We value your concerns regarding the security of the information you provide us. We have advanced security measures implemented in our website to protect the data we collect. You should also know that only authorized employees will have access to the stored information and they may only access it for business purposes. However no data transmitted electronically through the Internet can be guaranteed to be secured, thus we cannot warrant the security of the information provided.

6. COOKIES

WingtoGo.com does use cookies to bring you relevant services and thus customize your online booking experience. Cookies are used by many major websites for functional purposes and most browsers have default settings to accept cookies. You should know that by using cookies, we can only identify your browser and not yourself unless you log in. You may, however, choose not to accept cookies by changing your browser settings. Avoiding cookies may result in not being able to use some websites with full advantages.

7. ACCESSING YOUR PERSONAL INFORMATION

You are entitled to access your personal information at any time and we do encourage you to review your information for it to be complete, current and correct. You may access your information using “My Account” and if you wish to delete your account, you may do so at any time.

8. CHANGES TO PRIVACY POLICY

WingtoGo may make changes to this Privacy Policy at any time and without prior notice. We will, however, notify you of any changes made regarding the use of your personal information.